sikowd Casino & Sportsbook Data Care
This page describes what we collect when you use sikowd and how we keep that data protected. We recognise that when you deposit via DANA, e-wallet, mobile banking, local payment, or online payment to fund your account, or when you place a bet on Liga 1 fixtures or sit down at one of our live blackjack tables, you're trusting us with personal information. Our approach to privacy is straightforward: we collect only what we need, we process it securely, and we're transparent about how it moves through our systems.
We operate across the region — from Jakarta and Surabaya to Bandung and Medan — and our players come from jurisdictions with varying data-protection expectations. We respect those expectations. This guide walks you through what happens to your data from the moment you create an account to the moment you withdraw your winnings, and outlines the rights you have over that information while using sikowd.
What We Collect and Why
We collect personal data in three categories: account creation, payment processing, and activity tracking. When you register on sikowd, we ask for your name, email address, phone number, date of birth, and country of residence. We use this to set up your account, verify your identity against local regulatory requirements, and keep your account secure. We do not sell or trade this information.
When you deposit funds, we collect payment details relevant to your chosen method. If you use QRIS, your bank (e-wallet, mobile banking, local payment, or online payment) provides us with transaction confirmations; if you use e-wallet or mobile banking, we receive confirmation codes and the amount transferred. We never store full payment credentials — that work is handled by PCI-compliant payment gateways. We keep deposit records for audit and anti-money-laundering compliance, which is a legal obligation in every jurisdiction where we operate.
We track your activity on sikowd to detect fraud, understand how you use the platform, and improve our live-dealer studios and sportsbook coverage. This includes the games you play, the stakes you place on Piala AFF matches or Fortune Tiger slots, your login times, and the devices you use. We store this data in logs, and we use it to flag suspicious patterns — for instance, if an account suddenly places unusually large bets from a new location, we may pause the transaction and contact you.
How We Use Your Data
Our primary use of your data is operational: keeping your account running, processing deposits and withdrawals, and detecting fraud. We process your data on the legal basis of contract (you agreed to our terms when you signed up) and legal obligation (Indonesia and other jurisdictions require us to verify identity and prevent money laundering).
We also use your data to improve sikowd. Our team in Jakarta analyzes which games attract the most players, whether Aviator or Dragon Tiger, and whether our live-roulette studios are operating at peak table limits during peak hours in Semarang and Surabaya. We use this to inform which dealers we hire, which games we add, and how we schedule our live-table broadcast. We do not use your personal data for marketing without your consent.
Third-Party Processors and Data Transfers
Our servers may sit outside your jurisdiction. We use cloud infrastructure in multiple regions to ensure availability and speed — your data may be processed in data centres outside Indonesia, and we comply with data-protection laws that govern cross-border transfer. We work with payment processors, identity-verification vendors, and customer-support platforms; each of these is contractually bound to process your data only on our behalf and to implement security standards equivalent to our own.
We may disclose your data to law enforcement or regulatory bodies if required by local law. This includes requests from Indonesian authorities or from financial-crime units in other jurisdictions. We will notify you of such a request unless doing so would violate the law or obstruct an investigation.
Cookies, Your Rights, and Contact
We use cookies and similar tracking technologies to keep you logged in, remember your language preference, and measure how players interact with our platform. Some cookies are essential (login persistence); others are optional and used for analytics. When you first visit sikowd, we ask your consent to place non-essential cookies, and you can opt out at any time in your account settings.
You have the right to access the personal data we hold about you. You may request a copy of your account data, correct inaccuracies, or ask us to delete your account and associated records (subject to legal-retention obligations, we may need to keep transaction logs for seven years). To exercise these rights, contact us at the address below.
If you believe we've mishandled your data or breached data-protection law, you have the right to lodge a complaint with your local data-protection authority. We also encourage you to contact us first — we take privacy concerns seriously and aim to resolve them promptly.
Contact us: For privacy inquiries, email us or use the contact form in your sikowd account dashboard. Our data protection team aims to respond to requests within 30 days.